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Customer Care

 

At June & December, our greatest priority is to consistently deliver quality products and remarkable customer service to our valued customers. We strive to be easily accessible, addressing all requests and concerns as efficiently as we can.  Our goal is to build life-long relationships with each of our customers, and hope that you will be one of them.  

 

Our Guarantee

We stand behind our products 100% and offer a full guarantee. If you’re not happy, we’re not happy.  We select each material by hand, work with the best manufactures we can find, and select partners that we believe are unique in the marketplace and uncommonly good. We’re confident that the quality of our merchandise will meet, if not exceed, your expectations.  If it doesn’t – we guarantee we’ll make it right.

 

Returns & Exchanges

If you are not completely satisfied with your June & December purchase for any reason we will gladly offer you a replacement or refund (less shipping), within 45 days of receipt of product.  We pay all domestic return shipping fees so please read below for instructions.

  

Step 1

Contact us for your Pre-Paid USPS Return Shipping Label.

 

Step 2

Prepare your package for return and include a copy of the packing slip or email confirmation.  For replacement returns, please indicate which item(s) and variation you are exchanging and which item(s) you would like in exchange.

 

Step 3

Give your package to your mail carrier or drop it off at your local Post Office.  The UPS Store also takes USPS packages!

 

Step 4

Once we receive your return, we will process your refund or replacement within 5 business days.  Returns are refunded in your original form of payment.

 

That’s it!  Have other questions about your return?  Please contact us.

 

Orders & Processing

In-stock orders are typically processed and shipped within 3 business days.  In the event of shipping delays for any reason we will contact you via e-mail as soon as possible with an estimated delivery time.

 

Please contact us if you have any questions about your order or would like to request rush processing.

 

Domestic Shipping

Standard shipping for US orders takes 2-5 business days.  We strive to offer the lowest possible shipping and processing rates for you, therefore we ship most domestic orders with USPS or FedEx based on the best combination of price and service for your order.

 

International Shipping

We are pleased to offer international shipping to a few select countries at this time and hope to be adding more in the near future.  If you do not see your country available and are still interested in placing an order, please email us at hello@junedecember.com and we’ll be happy to help you.

 

We currently ship via USPS First Class International, UPS Standard or FedEx Ground International based on the best combination of speed and value. Please note that most international shipments should take 5-10 business days to arrive, however in extreme cases may take up to 4-6 weeks to arrive depending on your destination and customs processing. We are not liable for any delays that may occur once the package has been dropped off at the shipping carrier.

 

IMPORTANT: June & December is not responsible for any international customs or duties that may be imposed on your shipment and you may have to pay additional fees in order to receive your package.  Please check with your local customs office about rules and regulations that may apply to you.

 

Payment

At this time we gladly accept major credit cards such as Visa, MasterCard, American Express and Discover.  We also accept PayPal, Google Wallet, and are hoping to add Apple Pay soon!

 

When you place your order, your credit card will automatically be authorized for the full amount of the order, however we do not charge your credit card until we ship your order.

 

All prices are listed in US currency.

 

Sales Tax

We are not required to collect sales tax on any orders outside the state of Michigan. For all Michigan orders, a sales tax of 6% is automatically applied.

 

Privacy & Security

Your privacy and security are of paramount importance to us.  We believe that you have a right to know how secure your transaction is, what information we collect from you, how we use that information, and what our commitment is to protecting you.

 

For starters, we will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Your transaction is encrypted with industry leading secure socket layer technology (SSL) and Credit Card information is stored encrypted until your transaction is complete using AES-256 encryption.

 

To let you know what to expect when you interact with us and further explain our privacy and security, we’ve created a very comprehensive Privacy Policy.

 

Your Feedback is Important to Us

We realize that nobody’s perfect, including us!  We welcome all feedback, especially the juicy, constructive kind.  Please let us know if there is anything we can do to improve our services.